Payments, parcels, returns and the ways to reach us, all in the same place.
Open the confirmation email Dockavio sent a few minutes after your payment: the number is in the subject line. The page displayed right after checkout shows it as well.
No email? Look in spam first. If it isn't there, send us the name and email address on the order and we'll retrieve the number.
Because you bought from Dockavio, and Dockavio took the payment.
Dockavio is the shop selling the products from the makers and brands you see on our pages. Whichever page you ordered from, we are the ones who take the payment. So your statement or banking app shows dockavio.com (some banks write DOCKAVIO) and not the product's name. The same goes for your confirmation email, which comes from Dockavio, and for the people who answer your messages.
Now and then a bank displays our registered company name in place of the shop name. If you see Whydah Trading Limited, that is still us: it's the company that runs the Dockavio shop. You'll find our full company details in the Terms and Conditions.
About payments, delivery, changes and returns.
It covers an order made on one of our product pages. Dockavio is the seller behind those pages: we charge the card, ship the parcel and handle support. The payment is therefore labelled with our name, never with the brand or the product.
For the exact contents, use the order tracker at the top of this page with the email address on the order, or search your inbox for a confirmation email from Dockavio.
You probably accepted an extra item after checkout, such as a second unit or a matching product. Each extra was charged separately on the same day. They are all part of the same order, they appear together in your confirmation email, and nothing else will be charged.
That's us. Whydah Trading Limited is the legal company behind the Dockavio store, and some banks print it in place of the store name. Our company information is in the Terms and Conditions.
No. Each order is paid once. We have no subscriptions or memberships, so nothing repeats.
Parcels ship within 1 to 2 working days. Delivery takes a further 3 to 7 working days. The estimate and the tracking link are in your shipping email.
Use the tracking number and link in your shipping email, or open the Order tracking page at any time with your order number and the email address you ordered with. If 3 working days have passed since your order and no shipping email has come, write to us with your order number and we'll look into it.
Not if the parcel is still with us. Send the order number and the correct address to contact@dockavio.com and we'll fix it. After shipping, we ask the carrier to redirect the parcel, which isn't always possible.
Yes, any time before your parcel leaves, and you get a full refund to the card you used. Write to us with your order number and the word "Cancel". If it has already gone, the 30-day return described below still applies.
Get in touch within 30 days of delivery. Give us the order number and tell us briefly what the issue is. We'll set out the next step, and the refund goes to the card you paid with as soon as the case is closed. See the Return and Refund Policy for the rules.
Some products carry the name of the collection, range or offer they were presented with, and that name isn't always the one in our catalogue. Photos and description are identical. Your confirmation email and the Order tracking page always show the exact name you ordered.
Yes. Send an email to contact@dockavio.com or hit reply on any message from us. A real team member replies within 1 working day, Monday to Friday. Quote your order number to speed things up.
Add your order number and we'll find your order immediately.
Send a new email or hit reply on any message from us. Replies go out within 1 working day, Monday to Friday.
contact@dockavio.com